Poor service.

I requested a cancelation on the 25th of May because I am moving to a new residence. MWEB rep**** with a cancelation fee which included the router plus installation. My reply was that I wanted a new quote as there was just a reconnection because the previous tenants had Fibre installed already before I moved into the residence. I will not be paying an installation fee which never took place on my name. It is 8the June, numerous calls and emails later and yet still NO reply. I am very disappointed in this poor service.