Poor service. Absolutely hate it!!!

To Whom It May Concern at MWEB,

I am writing to express my dissatisfaction with the service I have received from your company. Despite receiving a router over a week ago, I remain unconnected. My numerous attempts to contact customer support agents have yielded no assistance, leading to significant frustration.

In light of this experience, I am requesting a full refund and cancellation of my subscription. I would appreciate it if you could provide a formal acknowledgement of my complaint and outline the necessary steps to resolve this matter.

I look forward to a prompt response and resolution.

Sincerely