Poor service

Good day.

Today, the 19th of October 2024, I tried calling MWEB to discuss something about our fiber package.

I enter my ID number en then my OTP....I then hear the music with voice that tells me to wait for the next available agent.

And then all of a sudden everything just went quiet. I am still on the line.....but there is just silence from MWEB's side...so I do not know what is going on.

I ended the call and started to process again. The same happend. I do not know what is wrong but this is totally unacceptable. I want to discuss something regarding our fiber package but then everything just went quiet from Mweb's side.

I expect MWEB to solve this matter ASAP. I expect their call regarding this matter.

King regards