1 reviews | Active since Oct 2017
Poor service
I have never had this bad experience in my life! Since I've signed up with them I've only had bad news.
When applying for a new fibre line you have to pay R249 up front to submit and create your account. Here they took R249 off my account which was ok, but a week later there was another debit order going off from my other bank account how they got that right is beneath me.
I disputed the debit order and the money was returned into my account. I contacted Mweb and they said I don't have to worry they will sort it out but this is still showing outstanding on my account. The installers came to do the line installation which was prompt and on time actually too soon as I only requested the line to be active by end September 2026,but that was ok I have everything installed and ready to go online on 01 October 2026.
Two day after installation I received a email to say that my line is now active!? I contacted Mweb again and she again said she will sort it out. Today I receive a invoice of double the amount I have to pay at month end when I go live, I contacted Mweb again and they are now telling me that I'm now billed pro-rata for September from 3 September 2026. I have had enough of this incompetence and unnecessary stress they have caused me, I will now cancel my fibre line and go to Openserve Mweb is not the place to get your fibre installed.
We understand how frustrating this experience has been, particularly with the unexpected debit, the outstanding amount still showing on your account, and the confusion around your fibre activation and pro-rata billing. We also recognise the stress this has caused, especially when you’ve had to contact us multiple times for assistance.Your query has been logged with our Complaints Team for further attention. The team will look into the concerns you’ve raised regarding the debit, account balance, activation date and billing, and assist with the appropriate resolution.Kind regards,
The Mweb Team
We understand how frustrating this experience has been, particularly with the unexpected debit, the outstanding amount still showing on your account, and the confusion around your fibre activation and pro-rata billing. We also recognise the stress this has caused, especially when you’ve had to contact us multiple times for assistance.Your query has been logged with our Complaints Team for further attention. The team will look into the concerns you’ve raised regarding the debit, account balance, activation date and billing, and assist with the appropriate resolution.Kind regards,
The Mweb Team
The Mweb Team
The Mweb Team