SR
Sandra R
1 reviews | Active since Sept 2015
10 Apr 2026, 08:31
Poor service
Good day
I am writing this email frustrated by your service my ID *** , last night i was disconnected without even being aware as i pay my account in time monthly.
i found out after being disconnected that the price increase from March 2026.
i paid same amount on March no notification was sent to say i short paid on April again i paid same amount i only find out when i am disconnected that the price had increased when i ask to be send an email of notification the couldn't,
can my service be reconnected as this was not my fault and your service is very poor as i am writing to you now the consultant mimic on the phone i cant even hear him I'm holding for an hour.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
10 Apr 2026, 10:29Hello Sandra. Thank you for reaching out, and we completely understand how frustrating this experience has been, especially being disconnected without clear awareness of a price change and then struggling to get through on the phone. That’s not the level of communication or support we aim to provide.For your security, please note that it’s always best not to share your ID number publicly. We kindly ask that you remove it from your post, and we will continue assisting you securely via private message.We’d like to help you resolve this as quickly as possible. Please send us a private message and confirm your registered email address, so we can securely access your account, review the billing change, and investigate the disconnection and communication history in detail.Once received, we will prioritise your case, arrange for a full account review, and ensure you receive clear feedback along with the next steps to restore your service where applicable.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 10:29
Official
Hello Sandra. Thank you for reaching out, and we completely understand how frustrating this experience has been, especially being disconnected without clear awareness of a price change and then struggling to get through on the phone. That’s not the level of communication or support we aim to provide.For your security, please note that it’s always best not to share your ID number publicly. We kindly ask that you remove it from your post, and we will continue assisting you securely via private message.We’d like to help you resolve this as quickly as possible. Please send us a private message and confirm your registered email address, so we can securely access your account, review the billing change, and investigate the disconnection and communication history in detail.Once received, we will prioritise your case, arrange for a full account review, and ensure you receive clear feedback along with the next steps to restore your service where applicable.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
SR
Sandra R's updateReviewer Update
10 Apr 2026, 18:18MWeb continued to inconvenience my WIFI was not switched on despite negligence on their side they only reconnected after i paid the increased amount that i was never informed for two months i am so disgusted by their service i am cutting ties with them i have been a loyal customer to get such service i paid their account and still be disconnected thats pathetic and they only worried that i should remove my ID number hello peter will expose it pathetic service you cannot even get hold of them you will be online waiting for them to answer for an hour until your airtime run out
SR
Sandra R's update10 Apr 2026, 18:18
Reviewer Update
MWeb continued to inconvenience my WIFI was not switched on despite negligence on their side they only reconnected after i paid the increased amount that i was never informed for two months i am so disgusted by their service i am cutting ties with them i have been a loyal customer to get such service i paid their account and still be disconnected thats pathetic and they only worried that i should remove my ID number hello peter will expose it pathetic service you cannot even get hold of them you will be online waiting for them to answer for an hour until your airtime run out
SR
Sandra R's updateReviewer Update
10 Apr 2026, 18:27i was not suppose to pay that R90 until they learn to communicate with client i had to pay because i work with wifi and this was inconveniencing me i am so extremely angry i tried getting hold of them with whatapp , live chats no help , spoke with consultant after an hour he did not even help as he was not even speaking clear i ask for management i got put on hold next 30 minutes and i gave up and hang up imagine getting such service and you pay
SR
Sandra R's update10 Apr 2026, 18:27
Reviewer Update
i was not suppose to pay that R90 until they learn to communicate with client i had to pay because i work with wifi and this was inconveniencing me i am so extremely angry i tried getting hold of them with whatapp , live chats no help , spoke with consultant after an hour he did not even help as he was not even speaking clear i ask for management i got put on hold next 30 minutes and i gave up and hang up imagine getting such service and you pay
Mweb's replyOfficial
13 Apr 2026, 17:23Hello Sandra,
We understand how deeply frustrating and distressing this experience must have been, especially having your service interrupted while you rely on WiFi for work, being charged an unexpected amount, and then struggling to get through to support across WhatsApp, live chat, and calls. It is also completely understandable how exhausting it must feel to wait long periods without resolution, only to feel unheard and left without clear assistance or communication.
This is not the level of service we aim to provide, particularly when it comes to billing clarity, service continuity, and accessible support channels. Your concerns regarding the unexpected charges, reconnection delay, and difficulty reaching an agent have been noted and will be shared with the relevant internal teams for review.
If you still require assistance, please feel free to send us a direct message on Hello Peter with a brief description of the issue along with your account details so we can investigate this further and ensure it is properly addressed.
Kind regards,
Mweb Team
We understand how deeply frustrating and distressing this experience must have been, especially having your service interrupted while you rely on WiFi for work, being charged an unexpected amount, and then struggling to get through to support across WhatsApp, live chat, and calls. It is also completely understandable how exhausting it must feel to wait long periods without resolution, only to feel unheard and left without clear assistance or communication.
This is not the level of service we aim to provide, particularly when it comes to billing clarity, service continuity, and accessible support channels. Your concerns regarding the unexpected charges, reconnection delay, and difficulty reaching an agent have been noted and will be shared with the relevant internal teams for review.
If you still require assistance, please feel free to send us a direct message on Hello Peter with a brief description of the issue along with your account details so we can investigate this further and ensure it is properly addressed.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 17:23
Official
Hello Sandra,
We understand how deeply frustrating and distressing this experience must have been, especially having your service interrupted while you rely on WiFi for work, being charged an unexpected amount, and then struggling to get through to support across WhatsApp, live chat, and calls. It is also completely understandable how exhausting it must feel to wait long periods without resolution, only to feel unheard and left without clear assistance or communication.
This is not the level of service we aim to provide, particularly when it comes to billing clarity, service continuity, and accessible support channels. Your concerns regarding the unexpected charges, reconnection delay, and difficulty reaching an agent have been noted and will be shared with the relevant internal teams for review.
If you still require assistance, please feel free to send us a direct message on Hello Peter with a brief description of the issue along with your account details so we can investigate this further and ensure it is properly addressed.
Kind regards,
Mweb Team
We understand how deeply frustrating and distressing this experience must have been, especially having your service interrupted while you rely on WiFi for work, being charged an unexpected amount, and then struggling to get through to support across WhatsApp, live chat, and calls. It is also completely understandable how exhausting it must feel to wait long periods without resolution, only to feel unheard and left without clear assistance or communication.
This is not the level of service we aim to provide, particularly when it comes to billing clarity, service continuity, and accessible support channels. Your concerns regarding the unexpected charges, reconnection delay, and difficulty reaching an agent have been noted and will be shared with the relevant internal teams for review.
If you still require assistance, please feel free to send us a direct message on Hello Peter with a brief description of the issue along with your account details so we can investigate this further and ensure it is properly addressed.
Kind regards,
Mweb Team