POOR SERVICE!

Worst experience ever trying to get in contact with someone at Mweb. Wait on hold for over 40 minutes trying to get through to speak to someone while simultaneously waiting for the non existent next available agent on Live Chat. Have experienced shorter wait times at SARS & Home Affairs.

The. When I search for complaint channels, you have to call or chat to an agent via Live chat. What an absolute joke.

All I want is an update on MWB***3. Logged this issue 3 days ago & was told a request would be logged for Vumatel to come out to my place as there is a confirmed issue with my fibre line. When I contact Vumatel, they say that there is no request logged. I've not been provided with the Vumatel reference from Mweb, so they are unable/unwilling to assist me. So if it's not too much of an inconvenience for you to provide me with an update & a reference number for Vumatel.

This issue has already cost me over R200 trying to get in contact with you & R400 in having to buy data because the WiFi is so bad that unable to use it when working from home.

I'm never one to complain but this really has been the worst service ever.