Poor service

I am utterly disgusted in the poor service provided by Mweb.

Ever since the switch to Vuma reach I am unable to purchase a voucher without any hiccups. The previous system was working for me, unfortunately this system is a complete joke.

I am required to phone in countless times and the error I receive cannot be addressed with a simple phone call. The error is escalated and no one ever responds until I phone in again.

For this month I phoned in a number of times, logged a number of queries on the website, it has been 7 days and I still do not have any internet connection. As I patiently await the support team to contact me.

Understandably I am not the only customer and I do not expect the agents have all the answers, I do expect the error I have to be resolved as this is the third month I am in this predicament.

The situation is frustrating