CM
Cindy M
1 reviews | Active since Mar 2020
19 Aug 2026, 15:46
Poor service
Been waiting for service since last week to being told thst I do not have a coverage on my area after they debited my money. Now they dont want to give me a proof of cancelation so I can move on to other company
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
19 Aug 2026, 16:10Hello Cindy
We understand how frustrating this experience has been, especially after waiting for your service and only later being advised that the address cannot be connected.We can confirm that our team has already addressed the order cancellation, and we’ve logged a follow-up with our Frogfoot Activations Team to review the request and email you with an update as soon as possible.Regarding the coverage concern, fibre availability can depend on more than an initial address check. Infrastructure limitations can only become fully visible during the detailed address-plotting and activation phase, which is why an order may initially appear serviceable but later be found to have a network limitation preventing activation.We understand that this has caused unnecessary delays, particularly as payment was already taken. We’re following up with the relevant team to ensure you receive clear confirmation of the cancellation so you can make an informed decision on your next steps.Thank you for your patience while we work to close this out.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after waiting for your service and only later being advised that the address cannot be connected.We can confirm that our team has already addressed the order cancellation, and we’ve logged a follow-up with our Frogfoot Activations Team to review the request and email you with an update as soon as possible.Regarding the coverage concern, fibre availability can depend on more than an initial address check. Infrastructure limitations can only become fully visible during the detailed address-plotting and activation phase, which is why an order may initially appear serviceable but later be found to have a network limitation preventing activation.We understand that this has caused unnecessary delays, particularly as payment was already taken. We’re following up with the relevant team to ensure you receive clear confirmation of the cancellation so you can make an informed decision on your next steps.Thank you for your patience while we work to close this out.
Kind regards,
The Mweb Team
Mweb's reply19 Aug 2026, 16:10
Official
Hello Cindy
We understand how frustrating this experience has been, especially after waiting for your service and only later being advised that the address cannot be connected.We can confirm that our team has already addressed the order cancellation, and we’ve logged a follow-up with our Frogfoot Activations Team to review the request and email you with an update as soon as possible.Regarding the coverage concern, fibre availability can depend on more than an initial address check. Infrastructure limitations can only become fully visible during the detailed address-plotting and activation phase, which is why an order may initially appear serviceable but later be found to have a network limitation preventing activation.We understand that this has caused unnecessary delays, particularly as payment was already taken. We’re following up with the relevant team to ensure you receive clear confirmation of the cancellation so you can make an informed decision on your next steps.Thank you for your patience while we work to close this out.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after waiting for your service and only later being advised that the address cannot be connected.We can confirm that our team has already addressed the order cancellation, and we’ve logged a follow-up with our Frogfoot Activations Team to review the request and email you with an update as soon as possible.Regarding the coverage concern, fibre availability can depend on more than an initial address check. Infrastructure limitations can only become fully visible during the detailed address-plotting and activation phase, which is why an order may initially appear serviceable but later be found to have a network limitation preventing activation.We understand that this has caused unnecessary delays, particularly as payment was already taken. We’re following up with the relevant team to ensure you receive clear confirmation of the cancellation so you can make an informed decision on your next steps.Thank you for your patience while we work to close this out.
Kind regards,
The Mweb Team
CM
Cindy M's updateReviewer Update
19 Aug 2026, 16:15Thank u
CM
Cindy M's update19 Aug 2026, 16:15
Reviewer Update
Thank u
Mweb's replyOfficial
19 Aug 2026, 16:16You're welcome, Cindy.
Mweb's reply19 Aug 2026, 16:16
Official
You're welcome, Cindy.
CM
Cindy M's updateReviewer Update
19 Aug 2026, 16:19When can I receive my proof of cancelation
CM
Cindy M's update19 Aug 2026, 16:19
Reviewer Update
When can I receive my proof of cancelation
Mweb's replyOfficial
19 Aug 2026, 16:33The team will ensure you're updated ASAP
Mweb's reply19 Aug 2026, 16:33
Official
The team will ensure you're updated ASAP
Mweb's replyOfficial
19 Aug 2026, 16:33Hi Cindy,We understand that you need confirmation that the cancellation has been completed.We’ve followed up with the relevant team regarding the cancellation and requested that proof of cancellation be provided to you. We’ll assist with getting this confirmation to you as soon as it’s available.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Aug 2026, 16:33
Official
Hi Cindy,We understand that you need confirmation that the cancellation has been completed.We’ve followed up with the relevant team regarding the cancellation and requested that proof of cancellation be provided to you. We’ll assist with getting this confirmation to you as soon as it’s available.Kind regards,
The Mweb Team
The Mweb Team
CM
Cindy M's updateReviewer Update
19 Aug 2026, 16:34Thank you the agent called me and im sorted thank u so much for attending my matter
CM
Cindy M's update19 Aug 2026, 16:34
Reviewer Update
Thank you the agent called me and im sorted thank u so much for attending my matter
Mweb's replyOfficial
19 Aug 2026, 16:44You're welcome.
Mweb's reply19 Aug 2026, 16:44
Official
You're welcome.