poor service

I am very disappointed in the service i received from Mweb over the past week. This is my very first complaint in Hellopeter for that matter (to emphasize how disappointed i am).

last week i called in to request an upgrade and it was if the consultants did not know how the process works i was told i would be contacted back but to no avail.

i call in again today to request assistance with the very same upgrade and am told that same would take up to 5 days and the deduction would take place on the next debit date.

i then after 30mins to an hour had no internet connection which i thought was a technical error at first so i waited.

i then called in for technical support and was informed that the reason for the disconnection was due to a payment which was due (but how can this be when my deduction date is on the 1st of each month) , however, i am then sent to sales and then to billing and back to sales.

i then am advised by a consultant that as i was incorrectly advised that the upgrade would be effected and my connection would be up and running as the system just needed to configure same.

hours later nothing happens and i am still without any connection which leads me to calling back and being advised once again that my payment was due.

the only assistance i could be given was to log a complaint but that does not solve my issue.

i work remotely and depend on a good internet connection to do my work and it is frustrating when you wish to upgrade that you experience such service as had i been told that payment would be immediately required i would have upgraded on the next deduction date and not two days before i get paid.

I now have work that is incomplete which may result in complaints against me and action being taken against me by my employer.

Very disappointing