Poor service

Dear MWEB Customer Service Team,

I am writing to formally lodge a complaint regarding the ongoing issue with my account and the unacceptable level of service I have received.

For the past week, I have been calling your service team approximately three times a day in an attempt to resolve a billing error on my account. Each time, I have been transferred from one department to another with no resolution. I have been given multiple reference numbers, including MWEB***8, MWEB***0, and MWEB***4, and was assured that my case had been escalated to a manager. However, I have yet to receive any feedback or a resolution.

This ongoing issue has significantly impacted my ability to work from home, affecting both my job performance and my mental well-being. The lack of accountability and professionalism from your team is deeply concerning, and I urge you to take immediate action.

I expect a written response within 24 hours outlining the steps you are taking to resolve this matter, along with a clear timeline for when it will be fully rectified. Failure to do so will leave me with no choice but to escalate my complaint to higher regulatory bodies.

I trust that you will address this matter with the urgency it deserves.

Sincerely,