GG
Geraldine G
1 reviews | Active since Mar 2026
09 Mar 2026, 09:19
Poor Service
I logged a request to have firbe installed at my residence on the 17 February, I have been debited with no connection. I get no updates or feedback from mweb . Poor service before I can even start with them.
Helpful (0)
Replies (11)0
Replies (11)
Mweb's replyOfficial
09 Mar 2026, 10:33Hi Geraldine, thank you for reaching out and sharing your experience. We understand how frustrating it must be to be charged without having your service activated and to receive no updates. Please note that there is an existing service at your address, which is scheduled to terminate on 01-04-2026. A new service activation order can be placed to start from that date. We appreciate your patience, and once the current service concludes, your connection can be activated promptly. U^
Mweb's reply09 Mar 2026, 10:33
Official
Hi Geraldine, thank you for reaching out and sharing your experience. We understand how frustrating it must be to be charged without having your service activated and to receive no updates. Please note that there is an existing service at your address, which is scheduled to terminate on 01-04-2026. A new service activation order can be placed to start from that date. We appreciate your patience, and once the current service concludes, your connection can be activated promptly. U^
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Geraldine G's updateReviewer Update
09 Mar 2026, 10:42You advised me to send proof that I am the new owner in order to proceed. This 1st April is news to me do not take any further debts from my account. I hope im clear
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Geraldine G's update09 Mar 2026, 10:42
Reviewer Update
You advised me to send proof that I am the new owner in order to proceed. This 1st April is news to me do not take any further debts from my account. I hope im clear
Mweb's replyOfficial
09 Mar 2026, 11:00Hi Geraldine, thank you for your message and for providing the clarification. We completely understand your concern regarding billing and the timing of the service. Please be assured that our team will first confirm receipt of your proof of ownership and advise you on the next steps to activate the service. Billing will only commence once the service is officially active, so no charges will be taken from your account before then. We appreciate your patience as we process this, and we’ll keep you updated throughout to ensure everything is clear and transparent. U^
Mweb's reply09 Mar 2026, 11:00
Official
Hi Geraldine, thank you for your message and for providing the clarification. We completely understand your concern regarding billing and the timing of the service. Please be assured that our team will first confirm receipt of your proof of ownership and advise you on the next steps to activate the service. Billing will only commence once the service is officially active, so no charges will be taken from your account before then. We appreciate your patience as we process this, and we’ll keep you updated throughout to ensure everything is clear and transparent. U^
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Geraldine G's updateReviewer Update
02 Apr 2026, 11:20No one has kept me updated please cancel the order and refund my money immediately.
This is absolutely ridiculous to place an order on the 27 Feb and still be waiting g but money was deducted from my account for NO SERVICE
This is absolutely ridiculous to place an order on the 27 Feb and still be waiting g but money was deducted from my account for NO SERVICE
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Geraldine G's update02 Apr 2026, 11:20
Reviewer Update
No one has kept me updated please cancel the order and refund my money immediately.
This is absolutely ridiculous to place an order on the 27 Feb and still be waiting g but money was deducted from my account for NO SERVICE
This is absolutely ridiculous to place an order on the 27 Feb and still be waiting g but money was deducted from my account for NO SERVICE
Mweb's replyOfficial
02 Apr 2026, 11:35Hi Geraldine, we completely understand how frustrating this delay has been, especially since a payment was already processed and the service has not yet been delivered. We sincerely acknowledge the inconvenience this has caused and the impact it may have had on your day-to-day connectivity.Our team is fully ready to prioritise your connection and ensure that your service is activated smoothly and without any further issues.Could you please allow us the opportunity to finalise your service activation so we can resolve this promptly?We truly value you as a customer and want to restore your confidence in our service. Your patience will allow us to deliver the experience you expect and deserve.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 11:35
Official
Hi Geraldine, we completely understand how frustrating this delay has been, especially since a payment was already processed and the service has not yet been delivered. We sincerely acknowledge the inconvenience this has caused and the impact it may have had on your day-to-day connectivity.Our team is fully ready to prioritise your connection and ensure that your service is activated smoothly and without any further issues.Could you please allow us the opportunity to finalise your service activation so we can resolve this promptly?We truly value you as a customer and want to restore your confidence in our service. Your patience will allow us to deliver the experience you expect and deserve.Kind regards,
The Mweb Team
The Mweb Team
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Geraldine G's updateReviewer Update
02 Apr 2026, 11:55I will give you until today . If nothing is done please cancel and refund me . I have been far more than patient
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Geraldine G's update02 Apr 2026, 11:55
Reviewer Update
I will give you until today . If nothing is done please cancel and refund me . I have been far more than patient
Mweb's replyOfficial
02 Apr 2026, 11:57Hi Geraldine, we completely understand your frustration and sincerely acknowledge the patience you’ve shown while waiting for this matter to be resolved. Our team is fully prioritising your request to ensure it is addressed today.We truly value you as a customer and hope you’ll allow us the opportunity to finalise your service and provide a prompt resolution.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 11:57
Official
Hi Geraldine, we completely understand your frustration and sincerely acknowledge the patience you’ve shown while waiting for this matter to be resolved. Our team is fully prioritising your request to ensure it is addressed today.We truly value you as a customer and hope you’ll allow us the opportunity to finalise your service and provide a prompt resolution.Kind regards,
The Mweb Team
The Mweb Team
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Geraldine G's updateReviewer Update
05 Apr 2026, 19:45Apparently MWEB DOES NOT UNDERSTAND PRIORITY.
ENSURE MY MONEY IS PAID TO ME TOMORROW CANCEL MY ORDER . I WILL GO TO A PROVIDER THAT UNDERSTANDS CUSTOMER SERVICE,THAT UNDERSTANDS PRIORITY!!!
ENSURE MY MONEY IS PAID TO ME TOMORROW CANCEL MY ORDER . I WILL GO TO A PROVIDER THAT UNDERSTANDS CUSTOMER SERVICE,THAT UNDERSTANDS PRIORITY!!!
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Geraldine G's update05 Apr 2026, 19:45
Reviewer Update
Apparently MWEB DOES NOT UNDERSTAND PRIORITY.
ENSURE MY MONEY IS PAID TO ME TOMORROW CANCEL MY ORDER . I WILL GO TO A PROVIDER THAT UNDERSTANDS CUSTOMER SERVICE,THAT UNDERSTANDS PRIORITY!!!
ENSURE MY MONEY IS PAID TO ME TOMORROW CANCEL MY ORDER . I WILL GO TO A PROVIDER THAT UNDERSTANDS CUSTOMER SERVICE,THAT UNDERSTANDS PRIORITY!!!
Mweb's replyOfficial
07 Apr 2026, 14:05Hi Geraldine,
We’re disappointed to hear that you’re considering canceling your order and understand how frustrating this situation must be. Your order cancellation and refund request has been sent to the team that handles Vumatel orders, and they will review it and provide you with feedback directly via email as soon as possible.
Kind regards,
Mweb Team
We’re disappointed to hear that you’re considering canceling your order and understand how frustrating this situation must be. Your order cancellation and refund request has been sent to the team that handles Vumatel orders, and they will review it and provide you with feedback directly via email as soon as possible.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 14:05
Official
Hi Geraldine,
We’re disappointed to hear that you’re considering canceling your order and understand how frustrating this situation must be. Your order cancellation and refund request has been sent to the team that handles Vumatel orders, and they will review it and provide you with feedback directly via email as soon as possible.
Kind regards,
Mweb Team
We’re disappointed to hear that you’re considering canceling your order and understand how frustrating this situation must be. Your order cancellation and refund request has been sent to the team that handles Vumatel orders, and they will review it and provide you with feedback directly via email as soon as possible.
Kind regards,
Mweb Team
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Geraldine G's updateReviewer Update
08 Apr 2026, 07:24What needs to be reviewed you debited me with no service if my money is not in my account by today 12pm . I will be logging a formal complaint with the ICASA
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Geraldine G's update08 Apr 2026, 07:24
Reviewer Update
What needs to be reviewed you debited me with no service if my money is not in my account by today 12pm . I will be logging a formal complaint with the ICASA
Mweb's replyOfficial
08 Apr 2026, 09:11Hi Geraldine, We understand your concern, being charged without receiving service is understandably frustrating. We’ve reviewed your account and can confirm that the order has been cancelled and a refund has been logged under reference X***3. Please allow 3–5 working days for the refund to reflect in your account. We appreciate your patience while this processes and assure you that the necessary steps have been taken on our side. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:11
Official
Hi Geraldine, We understand your concern, being charged without receiving service is understandably frustrating. We’ve reviewed your account and can confirm that the order has been cancelled and a refund has been logged under reference X***3. Please allow 3–5 working days for the refund to reflect in your account. We appreciate your patience while this processes and assure you that the necessary steps have been taken on our side. Kind regards,
The Mweb Team
The Mweb Team