Poor service

We lost our internet connection 5 days ago, calls to mweb were confusing, they blamed Telkom, my Router, the VDSL option as well as ADSL2+. after the expense of getting a senior telkom agent to look at the problem he explained that it had nothing to do with Telkom, MWEB have changed a configuration on their system which is not compatible with their hardware (my Router), the Telkom system can automatically switch between VDSL and ADSL2+ but the MWEB router cannot.<br> <br> My concern is that Like ESKOM, mweb are choosing simply to put their heads in the ground and pretend that they are trying to fix the problem while they wait for us to go out and buy new routers.<br> <br> There seems to be a general tendency to lie is south Africa lately and MWEB have joined this club. I am disappointed in MWEB again, is there a shareholder's meeting coming up again that can be influenced by this pathetic service?<br>