Poor service

Hi Preston, we can see how frustrating this delay has been, especially after being given a clear 24–48 hour turnaround expectation and then experiencing repeated attempts to get updates without resolution. To clarify the current position, the escalation is already in place and the Link Layer provisioning team is actively working on the activation from their side. This means the request is now with the network provider responsible for completing the final activation steps on the fibre line. At this stage, no further action is required from your side. We are actively monitoring the escalation and engaging with the provisioning process to ensure it progresses as quickly as possible. As soon as Vumatel confirms completion or provides an update, we’ll share that feedback with you immediately. We understand the impact of the delay, and we’re keeping a close watch on this to ensure it is resolved as a priority. Kind regards,
 The Mweb Team