Poor service

My account has been out of services since yesterday morning to date. Sim card does not have service/disconnected. I called yesterday and spoke a support consultant whom I spent 20 minutes on the call with trouble shooting without any success. Call got cut off and the person never bothered to return my call.

Today (Wednesday 20th November) still no service. I called support and got through to Daniel. He put me on hold for 12 minutes and never came back to me. I decided to cut the call and called one more time, livid and frustrated I got through to Suab Munnik. I asked to speak to a manager, he said he can't give the name of manager but he can log a call for a manager to call me. I told him I don't want a logged call I demanded to speak to a manager but he kept on saying he can't give me the manager's name because I will expect a call from that manager.

5 years with Mweb, no reversal on my debit order, no late payment and just as once when I need to speak to a manager with reason, I can't because I will expect them to call me back, of course I want them to call me back. I want to complain about their pathetic non service by their staff.

Put a customer on hold for 12 minutes without getting back to at least advice that you still busy.

I will be calling to close my account. Mweb does not need me as their customer.

I can't be desperate when there are many other SP's offering the same product and perhaps even better.

Angry Customer.