POOR SERVICE

I am trying to terminate my Mweb Fibre Services before I even started using it. My attempts of calling to resolve this has not yield any results. The customer service line is useless, I am setting with their router packed back into the box ready to sent it back, I was told that someone will call me back since Monday morning. They are probably charging me still for something that I have never been able to use. How hard is it for people to provide the services they say they are?