LM
Lindiwe M
1 reviews | Active since Jan 2026
15 May 2026, 12:47
POOR SERVICE
Poor service, poor connection almost all day. I spend most of my time using Mobile Data than using their Wireless router, now when I want to cancel I am told to bring back the router in Centurion at Nology, which will cost me R400 to do that. I will never recommend this to anyone at all
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
15 May 2026, 12:54Hi Lindiwe,
We understand how frustrating it is to experience ongoing connectivity issues, rely on mobile data instead of your wireless router, and then face additional costs when trying to cancel. This is not the experience we want our clients to have, and we recognise the impact this has had on you.
We’ve submitted a request for review so the matter can be properly assessed, including the service performance and the cancellation process you’ve described. Once the feedback has been consolidated and reviewed, we’ll reach out with further clarity and next steps.
If you need any further assistance or would like to provide additional detail in the meantime, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how frustrating it is to experience ongoing connectivity issues, rely on mobile data instead of your wireless router, and then face additional costs when trying to cancel. This is not the experience we want our clients to have, and we recognise the impact this has had on you.
We’ve submitted a request for review so the matter can be properly assessed, including the service performance and the cancellation process you’ve described. Once the feedback has been consolidated and reviewed, we’ll reach out with further clarity and next steps.
If you need any further assistance or would like to provide additional detail in the meantime, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 12:54
Official
Hi Lindiwe,
We understand how frustrating it is to experience ongoing connectivity issues, rely on mobile data instead of your wireless router, and then face additional costs when trying to cancel. This is not the experience we want our clients to have, and we recognise the impact this has had on you.
We’ve submitted a request for review so the matter can be properly assessed, including the service performance and the cancellation process you’ve described. Once the feedback has been consolidated and reviewed, we’ll reach out with further clarity and next steps.
If you need any further assistance or would like to provide additional detail in the meantime, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
We understand how frustrating it is to experience ongoing connectivity issues, rely on mobile data instead of your wireless router, and then face additional costs when trying to cancel. This is not the experience we want our clients to have, and we recognise the impact this has had on you.
We’ve submitted a request for review so the matter can be properly assessed, including the service performance and the cancellation process you’ve described. Once the feedback has been consolidated and reviewed, we’ll reach out with further clarity and next steps.
If you need any further assistance or would like to provide additional detail in the meantime, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Kind regards,
Mweb Team
Mweb's replyOfficial
15 May 2026, 14:03Hi Lindiwe,
Thank you for your patience while this has been followed up. We understand how frustrating this experience has been, especially after dealing with ongoing connectivity issues and then facing challenges when trying to cancel. This is not the experience we want for our clients.
We’ve escalated this to our Cancellations Team, and they have agreed to arrange the collection of the router so you’re not left incurring additional costs or inconvenience. The collection has been logged under reference MWB***4.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Thank you for your patience while this has been followed up. We understand how frustrating this experience has been, especially after dealing with ongoing connectivity issues and then facing challenges when trying to cancel. This is not the experience we want for our clients.
We’ve escalated this to our Cancellations Team, and they have agreed to arrange the collection of the router so you’re not left incurring additional costs or inconvenience. The collection has been logged under reference MWB***4.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 14:03
Official
Hi Lindiwe,
Thank you for your patience while this has been followed up. We understand how frustrating this experience has been, especially after dealing with ongoing connectivity issues and then facing challenges when trying to cancel. This is not the experience we want for our clients.
We’ve escalated this to our Cancellations Team, and they have agreed to arrange the collection of the router so you’re not left incurring additional costs or inconvenience. The collection has been logged under reference MWB***4.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
Thank you for your patience while this has been followed up. We understand how frustrating this experience has been, especially after dealing with ongoing connectivity issues and then facing challenges when trying to cancel. This is not the experience we want for our clients.
We’ve escalated this to our Cancellations Team, and they have agreed to arrange the collection of the router so you’re not left incurring additional costs or inconvenience. The collection has been logged under reference MWB***4.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue to assist.
Kind regards,
Mweb Team
LM
Lindiwe M's updateReviewer Update
03 Jun 2026, 15:10I have not yet received a call to organize collection, next thing I will be expected to make payments
LM
Lindiwe M's update03 Jun 2026, 15:10
Reviewer Update
I have not yet received a call to organize collection, next thing I will be expected to make payments
Mweb's replyOfficial
03 Jun 2026, 15:59Hi Lindiwe,
We understand how important it is for you to get this sorted, especially when you’re expecting the router collection to be arranged and want to avoid any further billing concerns. Waiting without clear confirmation can be worrying. The team handling collections has confirmed that the collection has been captured, and an SMS notification was sent earlier to keep you updated. For your reference, the message sent reads:
“Couriers are on their way to collect your Mweb hardware. Please contact them if you need to arrange a different time. They will reach out to you via SMS and email. Please be aware that failed collections may incur additional costs.”
We remain focused on ensuring the collection is completed smoothly so your account can be closed out without any further issues.
Kind regards,
Mweb Team
We understand how important it is for you to get this sorted, especially when you’re expecting the router collection to be arranged and want to avoid any further billing concerns. Waiting without clear confirmation can be worrying. The team handling collections has confirmed that the collection has been captured, and an SMS notification was sent earlier to keep you updated. For your reference, the message sent reads:
“Couriers are on their way to collect your Mweb hardware. Please contact them if you need to arrange a different time. They will reach out to you via SMS and email. Please be aware that failed collections may incur additional costs.”
We remain focused on ensuring the collection is completed smoothly so your account can be closed out without any further issues.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 15:59
Official
Hi Lindiwe,
We understand how important it is for you to get this sorted, especially when you’re expecting the router collection to be arranged and want to avoid any further billing concerns. Waiting without clear confirmation can be worrying. The team handling collections has confirmed that the collection has been captured, and an SMS notification was sent earlier to keep you updated. For your reference, the message sent reads:
“Couriers are on their way to collect your Mweb hardware. Please contact them if you need to arrange a different time. They will reach out to you via SMS and email. Please be aware that failed collections may incur additional costs.”
We remain focused on ensuring the collection is completed smoothly so your account can be closed out without any further issues.
Kind regards,
Mweb Team
We understand how important it is for you to get this sorted, especially when you’re expecting the router collection to be arranged and want to avoid any further billing concerns. Waiting without clear confirmation can be worrying. The team handling collections has confirmed that the collection has been captured, and an SMS notification was sent earlier to keep you updated. For your reference, the message sent reads:
“Couriers are on their way to collect your Mweb hardware. Please contact them if you need to arrange a different time. They will reach out to you via SMS and email. Please be aware that failed collections may incur additional costs.”
We remain focused on ensuring the collection is completed smoothly so your account can be closed out without any further issues.
Kind regards,
Mweb Team