1 reviews | Active since Aug 2017
Poor Service
<p>I have a 4Mbps 150Gb line and every week i have to keep calling them to reset the line as the line speed drops to 0.02 Mbps! What am I paying for? Such a inconvience when you working from home and while you busy on important bussiness and the line cuts out, then you have to spend a hour on the phone for help. When you call in you start off at caller number 2 then it just increses to caller 3 4 5 6 . . . when you have to cut the call and redial!</p>
Good day Milang246
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Your line fault is within Telkom turn around time.
Kind regards
MWEB Client Services
Best regards,
Good day Milang246
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Your line fault is within Telkom turn around time.
Kind regards
MWEB Client Services
Best regards,