Poor service

Very poor assistance from the Technical Support agents. Waiting for an agent to assist between 15 -20 minutes and then they are not able to assist. 10 minutes into call she says "I just heard from my manager that there is an outage in your area) After I have had no service for 3 days. The live chat option on the app is more useless. No one is ever available to talk to you. This really pathetic. I am paying for a service that I have not been able to use for 4 days. At this moment again holding on for asisstance for 13 minutes. You seriously have to revisit your support options to customers. Would have preferred to give 0 stars if possible.