POOR SERVICE

<p>I have been a MWEB customer for 2 years, my account was paid on time every month via debit order, I have never defaulted in payment at all. During April 2017 I decided to cancel my contract for mobile data with MWEB due to the fact that their out of bundle rates are absurd and I no longer wished to engage their services. I was told that a month's notice was required and my account will be terminated on 31 May 2017. When I tried to use my mobile data during the weekend of 6 May 2017 I was connected to the mobile router, my device showed me as being connected but I was not receiving any coverage. Upon calling to query this, I was informed by MWEB that I had reached my usage for the month. I was most surprised as I was unable to access the service even though the devices was showing connected. I had asked MWEB for a detailed printout indicating my usage, to date I have not received my detailed printout. Today I received an sms from MWEB advising that my account will be listed with the credit bureau for non-payment. Once again a shocking surprise as I did not even receive a statement from MWEB. The service received from MWEB is absolutley appalling and I feel cheated - I am being made to pay for a service I did not even receive. I would like other MWEB users to be aware of this tactic of making you pay for services that you did not even receive. </p>