1 reviews | Active since Jan 2015
Poor Service
<p>I am currently extremely disappointed by the inaccurate procedure conducted to cancel my ADSL. I had cancelled my ADSL in January 2017 of which I purchased my ADSL line via Mweb.</p> <p> In aid of the cancellation it was noted that my Telkom ADSL Line had to be cancelled as well however found that MWEB cancelled my HOME + ADSL Line!</p> <p>This has left me with huge inconvenience as I now have to reconnect my telephone line and will incur reconnection fees!!</p> <p>I currently have no phone line available and Telkom is refusing to assist as they said it was done via MWEB!</p> <p> </p> <p>Extremely disappointed and frustrated at the inconvenience MWEB and TELKOM has put me through.</p> <p> </p> <p> </p>
Good day yukisha11
Thank you for bringing this matter to our attention.
We have tried to call you on the number listed since this complaint was posted but we're not able to reach you.
We have concluded the investigation from our side and can confirm that the line was migrated back to Telkom as you requested and as confirmed via email to you on 28/12/16.
The ref number for the migration order back to Telkom was ***A.
We do not have the authority to cancel your line, if it was terminated, you would need to check with Telkom why they did so.
We sincerely hope that they are able to get this matter resolved for you soon.
Kind regards
MWEB Client Services
Good day yukisha11
Thank you for bringing this matter to our attention.
We have tried to call you on the number listed since this complaint was posted but we're not able to reach you.
We have concluded the investigation from our side and can confirm that the line was migrated back to Telkom as you requested and as confirmed via email to you on 28/12/16.
The ref number for the migration order back to Telkom was ***A.
We do not have the authority to cancel your line, if it was terminated, you would need to check with Telkom why they did so.
We sincerely hope that they are able to get this matter resolved for you soon.
Kind regards
MWEB Client Services