Poor Service

I have been struggling all morning to report a fault with my fibre and getting hold of anyone at Mweb is impossible. I have been on hold for ages and used up all the airtime on my phone. Since I don't have internet to recharge, I had to drive to the garage to buy airtime to phone and data so that I could send an email. There must be an easier way of logging a fault or getting someone at Mweb to call back.