Poor service

I app**** for a new line as i was moving to another property. The current wifi i have is not in my name and it was with Vodacom and the contract is ending so I app**** via mweb. First my application was declined then was told if I paid R1000 then I can still get it, I kept checking on line via my account to following progress etc. It shows the device was delivered to me andnitz ready for installation but DHL did not deliver the device to me,bI have called them numerous times aswel ti find out where it is, u am now moving this weekend and I don't have my wifi installed so I cannot use my TV nor my phones etc This has been quite a time consuming process and I assumed mweb was the best. Its just a little disappointing to know that I've had to call and email numerous times to no avail but when I had to pay I honored that and paid immediately to start the process but still no outcome. I keep getting told its been escalated....but I'd like to know because no one has contacted me to update me.