EH
Etienne H
1 reviews | Active since May 2016
15 Feb 2017, 13:20
Poor service
<p>Which to mweb in January. To this day my internet is off. Has been on and off. Mweb not managing my line as i pay them to do.</p>
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
15 Feb 2017, 15:15Good day Etienne
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply15 Feb 2017, 15:15
Official
Good day Etienne
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
We have in the meantime escalated your query to the relevant department to address it with a matter of urgency.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
15 Feb 2017, 15:17Hi Etienne
I tried you cell number and Morne answerred, he says that you forgot your phone at the gym
Best regards,
Mweb's reply15 Feb 2017, 15:17
Official
Hi Etienne
I tried you cell number and Morne answerred, he says that you forgot your phone at the gym
Best regards,
EH
Etienne H's updateReviewer Update
15 Feb 2017, 20:05Got my phone back, please try calling again, thanks.
EH
Etienne H's update15 Feb 2017, 20:05
Reviewer Update
Got my phone back, please try calling again, thanks.
Mweb's replyOfficial
21 Feb 2017, 15:22Good Day Etienne,
Thank you for allowing us the opportunity to address the query.
The line has since been activated and you are currently connected.
Our billing team have also processed the relevant credit.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Feb 2017, 15:22
Official
Good Day Etienne,
Thank you for allowing us the opportunity to address the query.
The line has since been activated and you are currently connected.
Our billing team have also processed the relevant credit.
Please let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,
EH
Etienne H's updateReviewer Update
21 Feb 2017, 18:52Although the internet is connected 2 days after my post here (thank you hello peter), No one from mweb have phoned me to follow up whether its working or not. Despite their client service promising to do so. The amount credited is also not correct
EH
Etienne H's update21 Feb 2017, 18:52
Reviewer Update
Although the internet is connected 2 days after my post here (thank you hello peter), No one from mweb have phoned me to follow up whether its working or not. Despite their client service promising to do so. The amount credited is also not correct