Poor Service
<p>I can honestly say Mweb are the worst company I've ever dealt with. No one actually knows what is going on with my order. Mweb tell me in 15days my adsl will be activated which has not happened.. Like get your act together people! At the end of the day I expect service and all I want is for someone to know what's happening with my order and I can be connected to adsl. </p>
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Replies (2)
Mweb's replyOfficial
31 Jan 2017, 15:36Good day adz-greenberg
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and explained the reason for the delay.
We have escalated your application and as soon as we have any feedback, we will be in touch with you.
Kind Regards
MWEB Client Services.
Best regards,
Mweb's reply31 Jan 2017, 15:36
Official
Good day adz-greenberg
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and explained the reason for the delay.
We have escalated your application and as soon as we have any feedback, we will be in touch with you.
Kind Regards
MWEB Client Services.
Best regards,
Mweb's replyOfficial
17 Feb 2017, 13:00Good day adz-greenberg
We have received feedback that this matter has now been resolved.
The reason for the delay is that a Telkom technician had to go and work on the exchange.
If you require any further assistance then feel free to contact us on ***
Kind Regards
MWEB Client Services.
Best regards,
Mweb's reply17 Feb 2017, 13:00
Official
Good day adz-greenberg
We have received feedback that this matter has now been resolved.
The reason for the delay is that a Telkom technician had to go and work on the exchange.
If you require any further assistance then feel free to contact us on ***
Kind Regards
MWEB Client Services.
Best regards,