1 reviews | Active since May 2016

24 Jan 2017, 11:45

**** poor service!

<p>Have been waiting for ages to port a number from telkom to mweb. Spoke to Walid, in billing, after I was wrongly transferred to him from sales. He then transferred me somewhere else. Mweb said this should have been done already. I have NEVER had a call back from them as to progress. Finally got through to Ray who at least tried to assist. Is this really how you roll, mweb? Apologies at every turn, but never ever communicate with a customer or keep them up to date with progress...really? Ray just came back to tell me that telkom can no longer port numbers to other suppliers?? Surely this is *******? Ray then transferred me to someone who assisted with getting my voip phone set up...when I tried it after hanging up...it didn't work! Great so now I have to spend another half hour on the phone with mweb to sort it out! Really???!?!!!??!!!!!!</p>

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Replies (2)
Mweb
Mweb's reply24 Jan 2017, 13:03
Official

Hi michael-david-cohen

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,

Mweb
Mweb's reply25 Jan 2017, 10:33
Official

Good Day Michael,

Thank you for allowing us the opportunity to address the query.

Our Specialist team have since been in contact with you and provided you the required assistance.

Please let us know should you need any further feedback or assistance.

Kind regards
MWEB Client Services

Best regards,