Poor service

I app**** online for vuma wifi I got a call from wandile a consultant who helped me apply for wifi on September 2024 it took long to be installed they came on the 6th January 2025 ever since I have been trying to change the number I registered with cause I'm nolonger using I tried hypa they told me my account is under mweb since then I have been calling no luck your phones ring and eat my airtime for nothing even your chat agents are not helpful when I try self-service it says my details don't match but your chat agents say I have a account with you even the pay ref that I'm using to pay that was sent the link says error but Its been 1year now I have been using that ref number