Poor Service

On the 9th November 2021 I order Fibre Internet and eveything went in terms on the application. On the 12th Vumatel technician came for installation in my house. MWEB promises activation of this line in 3 -5 working days after installation, to this date I am still without internet. Today I spoke to Fikelela from MWEB who didn't have much to offer, I requested to speak to her manager since she doesn't have a solution, but she told me that she is not getting a response from her Manager. Throughout this ordeal MWEB has never bothered to update on my order and their online tracking does not update. If you could assist in speeding up this application. I work from home and this is hitting hard on my pocket.