Poor Service

Greetings,<br> <br> For the past 2 months the service I have been receiving from MWeb has been a great disappointment. I purchased a new router which didn't even last a week, had to wait for over a month for a refurbished router which doesn't work and meanwhile I have been paying and even upgraded my line to 4Mbps which I only experienced a week of and at some points during the month my account wasn't even working at all, you can check my account logs for evidence. Yesterday I got a call from your consultants after I logged a call on the 20th of March, yesterday was the 31st, he promised to call me after 18:00 and as expected no call was made, no text was sent, nothing from Mweb but I wake up to a debit order going off my account even though I made a payment LAST WEEK.<br> <br> So could someone, preferably a manager get back to me ASAP as I cannot tolerate this any longer and for the next 2 months I will not be paying anything as I have not been receiving the services that I thought I was paying for.<br> <br> Will be expecting your call.<br> <br> Regards<br> [Email Removed]