Poor Service

On the 9th of Feb 2018, I sent a request to MWeb to upgrade me to fibre since i was using the mobile 3G ****le. This was a big mistake because it started all of the issues i will list below. I was advised that a pre-order will be captured since my area was not yet live for fibre and that comms will be sent as soon as it was live. I followed up on the 16th on April and i was advised that my area was now live and i should receive an SMS confirming installation and delivery of my devices. The same day i received an SMS stating that my fibre order has been cancelled since my area was not yet live, despite Vuma and Mweb confirming that it was live. On the 24th of April I phoned customer service again and they said i should send an email to staff accounts, which i did and received no response until the 4th of May, over and above that my 3G services were now suspended and that also required me to send an email to staff accounts for reactivation. On email I was advised by Nomahlubi that they no longer offer the package that i had previously on my 3G so i had to choose another package, seriously!!! So i chose a different package which would not have an impact on billing but i got no email stating that i was reinstated or not. I had to phone in again and was advised that my services were back on. To my surprise on Monday 21 May, i receive 2 statements stating that i owe 284 and 384 ( when i had already received a statement on the 14 of May and i had a R-73 credit). I phoned again to ask what i was being billed for, the 1st agent (Shameer)said it was LTE i had ordered, he then transfered me ( without even telling me, he just put me on hold) to Jennery who said i was being billed for the new 3G application (Pro rata) she said only sales will be able to tell me what i was being billed for on my statement, she also transfered me to Shamuel who called me to say Jerryln said i wanted to activate 5gigs on my 3G ****le, I told Shamuel to go back and listen to that call because i told Jerrylyn to not activate anything on the account but fix the billing. I doesn't end there minutes after speaking to these 3 people and asking them to fix my billing, now all of a sudden, i get an SMS from MWeb saying " thank you for choosing MWeb , your appliction has been captured..." wait what application now?when i get home the same day my 3G services has bee connected again. Yesterday i started getting SMSes with order number (X ********** ). By this time i'm thinking okay it mmight be that they decided to come and install for fibre but the SMS are not clear, I acceted the T's and C's hopint that by the time i get back to the office i will calll and someone will explain what the hell is going on. this morning when i get to the office i've received an email from Zoliswa ( previous emails were from Nomahlubi) stating that they have been trying to contact me, it's a lie no one tried to call me, wanting to know if they should continue with my fibre application. I phone the call centre and Pam tells me she can't help me i need to send an email, by this time i'm livid because i now have two other statements saying i owe R125 delivery fee and R 450.14. For what i don't know because Pamela said she can't tell me, all she did was read line by line what was on the statement but as to what the billing was for she d0esn't know. As i write this complaint, I have suspended services on my 3G ****le, I have 4 statements that no one in the call centre is able to explain, I'm not sure if i will be upgraded or have been upgraded to fribre or not. this whole experience has left a bitter taste in my mouth. I chose MWeb because it was one of our partners in the company that i work for , never did i imagine that i would have such distrust and