LM
Letsoalo M
1 reviews | Active since Feb 2017
02 Jun 2026, 15:10
Poor service
They are very slow to help. Logged a ticket for the internet, they came and claimed that something was broken and would repair it but left without doing anything. They are now saying that there is an outage in the area, but my neighbour has internet. They are not assisting with anything
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Mweb's replyOfficial
02 Jun 2026, 15:48 Hi Letsoalo Thank you for sharing your experience. We understand how frustrating this situation is, especially after a technician visit that did not result in a resolution and the conflicting information around the outage.Your concern regarding your neighbour having connectivity while your service remains down is valid. In some cases, outages or maintenance activities can affect specific ports, lines, or segments within an area, rather than the entire neighbourhood, which may explain the difference in service availability.We can confirm that your case is currently linked to a scheduled network change under Vumatel reference CHG-***, with the status reflecting as open. To ensure this is actively progressed, we have logged a follow-up with our faults team to review the maintenance work in relation to your specific line and confirm the exact cause of the disruption.Our focus is to ensure that there is clear accountability for the next steps, whether that involves completion of the scheduled change or further technical intervention on your line. The team will continue to monitor this closely and provide updates as soon as there is confirmed progress.We remain committed to getting your service restored as quickly and efficiently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 15:48
Official
Hi Letsoalo Thank you for sharing your experience. We understand how frustrating this situation is, especially after a technician visit that did not result in a resolution and the conflicting information around the outage.Your concern regarding your neighbour having connectivity while your service remains down is valid. In some cases, outages or maintenance activities can affect specific ports, lines, or segments within an area, rather than the entire neighbourhood, which may explain the difference in service availability.We can confirm that your case is currently linked to a scheduled network change under Vumatel reference CHG-***, with the status reflecting as open. To ensure this is actively progressed, we have logged a follow-up with our faults team to review the maintenance work in relation to your specific line and confirm the exact cause of the disruption.Our focus is to ensure that there is clear accountability for the next steps, whether that involves completion of the scheduled change or further technical intervention on your line. The team will continue to monitor this closely and provide updates as soon as there is confirmed progress.We remain committed to getting your service restored as quickly and efficiently as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team