CL
Charlene L
1 reviews | Active since Sept 2017
14 Feb 2018, 10:21
Poor Service
I have complained about my account, yet I was told that I would get an answer yesterday and still nothing,
I was charged twice for the same thing and an extra R200.00. I was told i'm getting a free month and I still have not received it.
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Replies (1)
Mweb's replyOfficial
19 Feb 2018, 16:12Good day charlene-lombard
Thank you taking the time to raise this matter with us.
We have managed to locate the account and see that this matter has been addressed with the relevant manager.
We also notice that there are credits on the account regarding this matter and that a technical call back has been logged for you.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Feb 2018, 16:12
Official
Good day charlene-lombard
Thank you taking the time to raise this matter with us.
We have managed to locate the account and see that this matter has been addressed with the relevant manager.
We also notice that there are credits on the account regarding this matter and that a technical call back has been logged for you.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,