Poor service

We are current Mweb customers. When we decided to go the fibre route, we thought it would be an easy process to upgrade to fibre via Mweb. It has been more than a week since our fibre line has been installed and no internet connect yet from Mweb. I had to phone mweb twice to ask them to activate the package. Second time I received an email that it has been activated only to be told two days later by the call centre that nothing is shown on their system. best of all I received a sms again today to say that a request has been sent through to vumatel to install the fibre line (the fibre has been already installed at our home!?). Everytime I have to waiste 30 mintues to 60 minutes of my airtime to try to get an update of our fibre activation from mweb with no success. I am so disappointed in the service received from mweb. Will not recommend them in future.