KG
Karishma G
1 reviews | Active since Feb 2015
05 Sept 2017, 16:22
Poor Service
Good day, I submitted an application on 22nd June, after months of struggling with Mweb and Vumatel my vumatel line is up and running. I sent an email on Thursday, 31 August providing the object number to Mweb, Mweb read the email but never responding. I called Mweb on Monda, 4th Sept twice regarding this to get everything running and I followed up today again. Apparently this process will take another week which I find unacceptable. If my router is not delivered by Friday, 8th September mid day - I will cancel this entire application, this is ridiculous to keep waiting like this with no service/communication from Mweb's side.
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Replies (2)
Mweb's replyOfficial
06 Sept 2017, 15:31Good day KaGP
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Sept 2017, 15:31
Official
Good day KaGP
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
KG
Karishma G's updateReviewer Update
07 Sept 2017, 12:32Thank you to the team, my router was delivered this morning and all is up and running.
KG
Karishma G's update07 Sept 2017, 12:32
Reviewer Update
Thank you to the team, my router was delivered this morning and all is up and running.