BM
Bongani M
1 reviews | Active since Dec 2023
28 Aug 2026, 20:28
Poor service
Terrible service Poor network Not helpful Call centre number is busy you hold for 30+ minutes The chat agents are helpless I see why their ratings are so poor Called in to understand the cancellation process as I stoped using the line in May and dropped off router in July at their centurion building as instructed After paying yesterday I received a handover letter today so yeah I am upset and will never again
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Replies (3)BM
Bongani M's updateReviewer Update
28 Aug 2026, 20:31I am trying to cancel now but I don’t know which email to use so that I cancel and leave this terrible company
BM
Bongani M's update28 Aug 2026, 20:31
Reviewer Update
I am trying to cancel now but I don’t know which email to use so that I cancel and leave this terrible company
Mweb's replyOfficial
31 Aug 2026, 09:39Hi Bongani,We understand your frustration, particularly after your experience with the cancellation process and the handover communication. We can confirm that your Mweb account has now been cancelled.We trust this provides clarity regarding the status of your account and brings the matter to a close.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Aug 2026, 09:39
Official
Hi Bongani,We understand your frustration, particularly after your experience with the cancellation process and the handover communication. We can confirm that your Mweb account has now been cancelled.We trust this provides clarity regarding the status of your account and brings the matter to a close.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
31 Aug 2026, 09:41Hi Bongani,We understand your frustration, especially given the experience you’ve had with the service and the difficulty reaching the correct team.At present, we’re unable to process the cancellation as the account is currently in a suspended status. Once the outstanding payment has cleared and the account status is updated, we’ll be able to log the cancellation request for processing.We appreciate your patience while this is being resolved.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply31 Aug 2026, 09:41
Official
Hi Bongani,We understand your frustration, especially given the experience you’ve had with the service and the difficulty reaching the correct team.At present, we’re unable to process the cancellation as the account is currently in a suspended status. Once the outstanding payment has cleared and the account status is updated, we’ll be able to log the cancellation request for processing.We appreciate your patience while this is being resolved.Kind regards,
The Mweb Team
The Mweb Team