N
Nako
1 reviews | Active since Apr 2026
12 May 2026, 15:49
POOR SERVICE
I have given you guys enough time to rectify your poor, deplorable service and you have continued to fail dismally to rectify my issue. I ordered and paid you guys almost two months ago and I am still without service. I would like to cancel my orders and I request a full refund. You can make arrangements to come and collect the useless router you delivered at my house as it is just another ornament!!!
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
12 May 2026, 15:56Hi Nako,
Waiting for nearly two months after placing and paying for an order, only to still be without service, is extremely frustrating and upsetting. We understand how exhausting this has been for you, especially after giving ample time for the issue to be resolved and now feeling that your trust and patience have been let down. This is not the experience we want for our customers, and we recognise the impact this situation has had on you.
We would like the opportunity to look into this properly and ensure the matter is handled with the attention it deserves. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, so we can locate the account, review the full history, and escalate this accordingly to address your cancellation and refund request.
Kind regards,
Mweb Team
Waiting for nearly two months after placing and paying for an order, only to still be without service, is extremely frustrating and upsetting. We understand how exhausting this has been for you, especially after giving ample time for the issue to be resolved and now feeling that your trust and patience have been let down. This is not the experience we want for our customers, and we recognise the impact this situation has had on you.
We would like the opportunity to look into this properly and ensure the matter is handled with the attention it deserves. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, so we can locate the account, review the full history, and escalate this accordingly to address your cancellation and refund request.
Kind regards,
Mweb Team
Mweb's reply12 May 2026, 15:56
Official
Hi Nako,
Waiting for nearly two months after placing and paying for an order, only to still be without service, is extremely frustrating and upsetting. We understand how exhausting this has been for you, especially after giving ample time for the issue to be resolved and now feeling that your trust and patience have been let down. This is not the experience we want for our customers, and we recognise the impact this situation has had on you.
We would like the opportunity to look into this properly and ensure the matter is handled with the attention it deserves. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, so we can locate the account, review the full history, and escalate this accordingly to address your cancellation and refund request.
Kind regards,
Mweb Team
Waiting for nearly two months after placing and paying for an order, only to still be without service, is extremely frustrating and upsetting. We understand how exhausting this has been for you, especially after giving ample time for the issue to be resolved and now feeling that your trust and patience have been let down. This is not the experience we want for our customers, and we recognise the impact this situation has had on you.
We would like the opportunity to look into this properly and ensure the matter is handled with the attention it deserves. Please send us a direct message on Hello Peter with the email address and cellphone number linked to your Mweb account, so we can locate the account, review the full history, and escalate this accordingly to address your cancellation and refund request.
Kind regards,
Mweb Team
Mweb's replyOfficial
13 May 2026, 10:08Hi Nako,
We understand how disappointing this outcome is for you, especially after waiting for so long without having the service installed or usable. Reaching this point after months of delays is understandably frustrating, and we appreciate you being clear about how you wish to proceed.
We’ve logged a request with the team that handles orders to cancel the order and process a full refund. The team will reach out to you via email once the cancellation and refund have been completed, providing confirmation and the relevant details. Your experience will also be shared with our Service Quality Team for review and improvement, as this highlights gaps in installation follow‑through and communication that need to be addressed.
If you need any further assistance, you’re welcome to reach out to us via a private message on Hello Peter, and we’ll continue to support you.
Kind regards,
Mweb Team
We understand how disappointing this outcome is for you, especially after waiting for so long without having the service installed or usable. Reaching this point after months of delays is understandably frustrating, and we appreciate you being clear about how you wish to proceed.
We’ve logged a request with the team that handles orders to cancel the order and process a full refund. The team will reach out to you via email once the cancellation and refund have been completed, providing confirmation and the relevant details. Your experience will also be shared with our Service Quality Team for review and improvement, as this highlights gaps in installation follow‑through and communication that need to be addressed.
If you need any further assistance, you’re welcome to reach out to us via a private message on Hello Peter, and we’ll continue to support you.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 10:08
Official
Hi Nako,
We understand how disappointing this outcome is for you, especially after waiting for so long without having the service installed or usable. Reaching this point after months of delays is understandably frustrating, and we appreciate you being clear about how you wish to proceed.
We’ve logged a request with the team that handles orders to cancel the order and process a full refund. The team will reach out to you via email once the cancellation and refund have been completed, providing confirmation and the relevant details. Your experience will also be shared with our Service Quality Team for review and improvement, as this highlights gaps in installation follow‑through and communication that need to be addressed.
If you need any further assistance, you’re welcome to reach out to us via a private message on Hello Peter, and we’ll continue to support you.
Kind regards,
Mweb Team
We understand how disappointing this outcome is for you, especially after waiting for so long without having the service installed or usable. Reaching this point after months of delays is understandably frustrating, and we appreciate you being clear about how you wish to proceed.
We’ve logged a request with the team that handles orders to cancel the order and process a full refund. The team will reach out to you via email once the cancellation and refund have been completed, providing confirmation and the relevant details. Your experience will also be shared with our Service Quality Team for review and improvement, as this highlights gaps in installation follow‑through and communication that need to be addressed.
If you need any further assistance, you’re welcome to reach out to us via a private message on Hello Peter, and we’ll continue to support you.
Kind regards,
Mweb Team