Poor Service

My monthly debit order did not go off on the 1st because my bank card expired last year December. I contacted MWeb on the 2nd after receiving an SMS and email reminder and had follwed the instructions for a pop message which i did not receive. The agent told me that there's nothing she can do, i have to wait for the arrears message, it will come through. Yesterday, i contacted them again as they had suspended my services and had still not received the so message, and i was told to continue waiting for it as i cannot make an eft payment. A big company like MWeb does not have an option for eft, or atleast to push the payment message from their end so we can make payments. I continued waiting the whole of yesterday, i even cleared cookies on my browser, still no message on my profile. Today i wake up with an email saying my services has been terminated and if i want to continue with them, i must sign up afresh. I guess that's the message they said i should wait for. Adios MWeb. I will not be signing up with you after the way you treated me. Upgrade your systems!!!