JN
Jolene N
1 reviews | Active since May 2019
09 Sept 2026, 09:15
POOR SERVICE
I called early the week before the 31st of August, spoke to Se**** the person that I was referred to to cancel my mweb account. This guy said he would action the cancelation and revert back with an sms, at first he wanted to charge me extra for installation services that were not provided. The connection was done remotely. He then said he will check on this and send me an sms to cancel. It's now the 09/09/2026, and I've not heard back from him. But mweb still tried to debit me even though this communication has been noted on their side. The service is pathetic, their consultants are even worse. They do not want to assist just put you through yo someone else or on hold. Very disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Sept 2026, 09:45Hi Jolene,
We understand how frustrating it must be to request a cancellation, not receive the expected feedback, and then see a debit attempt on your account without having the clarity you were expecting. This is certainly not the level of communication or service we aim to provide. Having reviewed the matter, we can confirm that the debit attempt relates to the September invoice, which remains due on the account. To restore services if the account has been suspended, payment can be made via the Mweb MyAccount facility: https://my.mweb.co.za/.We can see that there is an open cancellation ticket on the account, and we have requested that our Cancellations Team follow up on the matter and contact you directly to provide further clarity regarding the status of your request.If there is anything further you'd like us to assist with, please feel free to reach out to us here on Hello Peter, and we will gladly help.
Kind regards,
Mweb Team
We understand how frustrating it must be to request a cancellation, not receive the expected feedback, and then see a debit attempt on your account without having the clarity you were expecting. This is certainly not the level of communication or service we aim to provide. Having reviewed the matter, we can confirm that the debit attempt relates to the September invoice, which remains due on the account. To restore services if the account has been suspended, payment can be made via the Mweb MyAccount facility: https://my.mweb.co.za/.We can see that there is an open cancellation ticket on the account, and we have requested that our Cancellations Team follow up on the matter and contact you directly to provide further clarity regarding the status of your request.If there is anything further you'd like us to assist with, please feel free to reach out to us here on Hello Peter, and we will gladly help.
Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 09:45
Official
Hi Jolene,
We understand how frustrating it must be to request a cancellation, not receive the expected feedback, and then see a debit attempt on your account without having the clarity you were expecting. This is certainly not the level of communication or service we aim to provide. Having reviewed the matter, we can confirm that the debit attempt relates to the September invoice, which remains due on the account. To restore services if the account has been suspended, payment can be made via the Mweb MyAccount facility: https://my.mweb.co.za/.We can see that there is an open cancellation ticket on the account, and we have requested that our Cancellations Team follow up on the matter and contact you directly to provide further clarity regarding the status of your request.If there is anything further you'd like us to assist with, please feel free to reach out to us here on Hello Peter, and we will gladly help.
Kind regards,
Mweb Team
We understand how frustrating it must be to request a cancellation, not receive the expected feedback, and then see a debit attempt on your account without having the clarity you were expecting. This is certainly not the level of communication or service we aim to provide. Having reviewed the matter, we can confirm that the debit attempt relates to the September invoice, which remains due on the account. To restore services if the account has been suspended, payment can be made via the Mweb MyAccount facility: https://my.mweb.co.za/.We can see that there is an open cancellation ticket on the account, and we have requested that our Cancellations Team follow up on the matter and contact you directly to provide further clarity regarding the status of your request.If there is anything further you'd like us to assist with, please feel free to reach out to us here on Hello Peter, and we will gladly help.
Kind regards,
Mweb Team
JN
Jolene N's updateReviewer Update
10 Sept 2026, 18:28Oh wow! Now, really, you understand nothing. The level of service is pathetic. And yes, the September invoice is outstanding because you did it on purpose, you delayed the cancellation just so that you could keep debiting. Do you think I'm stupid? I was promised I would receive an sms before the 31st and would not have to pay for September. No one has contacted me yet to cancel. So do me a favor and stuff your comments because I don't want to hear them.
JN
Jolene N's update10 Sept 2026, 18:28
Reviewer Update
Oh wow! Now, really, you understand nothing. The level of service is pathetic. And yes, the September invoice is outstanding because you did it on purpose, you delayed the cancellation just so that you could keep debiting. Do you think I'm stupid? I was promised I would receive an sms before the 31st and would not have to pay for September. No one has contacted me yet to cancel. So do me a favor and stuff your comments because I don't want to hear them.
Mweb's replyOfficial
11 Sept 2026, 09:25Hello Jolene,
We understand how frustrated and disappointed you are with the situation, particularly given your concerns regarding the cancellation request, billing, and the lack of communication you've experienced. The Cancellations Team will be reaching out to address the issues you've raised and assist further with your cancellation query. They will review the matter in detail and provide clarification regarding the account and cancellation process.
Kind regards,
Mweb Team
We understand how frustrated and disappointed you are with the situation, particularly given your concerns regarding the cancellation request, billing, and the lack of communication you've experienced. The Cancellations Team will be reaching out to address the issues you've raised and assist further with your cancellation query. They will review the matter in detail and provide clarification regarding the account and cancellation process.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 09:25
Official
Hello Jolene,
We understand how frustrated and disappointed you are with the situation, particularly given your concerns regarding the cancellation request, billing, and the lack of communication you've experienced. The Cancellations Team will be reaching out to address the issues you've raised and assist further with your cancellation query. They will review the matter in detail and provide clarification regarding the account and cancellation process.
Kind regards,
Mweb Team
We understand how frustrated and disappointed you are with the situation, particularly given your concerns regarding the cancellation request, billing, and the lack of communication you've experienced. The Cancellations Team will be reaching out to address the issues you've raised and assist further with your cancellation query. They will review the matter in detail and provide clarification regarding the account and cancellation process.
Kind regards,
Mweb Team