Poor service

Good day I recently changed to your internet provider. 2 weeks ago the technician connected a d brought the box and told us that we have to wait 48hrs for my line to connect. It's been a week and we have not been able to get connected. It's very frustrating as my daughter Matshidiso sent you guys 2 emails querying this issue. This is very poor service as I pay for my services and I didn't have this issue when I was previously with Vox. Please e have this issue resolved asap and assist in connecting us again