Poor service

I moved to a new house which is my 3rd move ever since I signed up for the MWEB contract. The connection and move the other 2 times has been great with exceptional assistance from MWEB. This time, Im in the new house and no internet, I keep calling to follow-up and they keep saying they have a backlog and they are escalating it. I already have a set-up at the house no need for installation, what could possibly take so long to do a service activation? reference number: MWB***4. Can I be connected urgently