Poor Quality of Feedback

I have been trying for 3 days now to get get someone from MWEB to assist with registering my mobile device on MWEB Talk. I have been contacting both the sales and technical support and each area is referring me to the other. I have spent a fortune on calls to the various call centres as you have to hang on for an hour at a time. The advice thus far has been poor as I am still unable to register my device. No one seems to understand the problem and how it can be resolved. I have asked on more than one occasion to get a consultant that is knowledgeable on the product setup, to give me a call. Still waiting... Massively frustrating....