Poor, Poor, Poor Customer Service

MWEB has by far the worst customer service I have ever experienced. I have waited 4 weeks for them to solve a billing issue that was an error on their side and to re-activate my connection. You first have to wait an average of 15 minutes to get an agent to take your call. You will be given a ticket number after ticket number and promises that you will receive feedback. Not a single agent takes accountability in keeping a customer in the loop.

MWEB does not care about its customers.