POOR, POOR, POOR, BAD, BAD SERVICE

Today I have spend over 4 hrs calling MWEB. I cannot access my account and I need someone to help me access it. I am not receiving OTPs and I cannot sign in with my email address therefore I am unable to do what I want to do which is to change my fibre package. The first annoying thing is holding the line for 2 hrs for a consultant for them to drop off then they do not call back. The second extremely unprofessional thing is being tossed from technical to sales to customer service for an issue that can easily be resolved by someone updating my details on the system with the emails I have sent them along with supporting documentation. The third thing is NOT GETTING BACK TO THE CLIENT telephonically or by email. It is so frustrating dealing with MWeB - I hope I can get a call from someone who will help me resolve my issue- it is not rocket science, I just want to access my ***