POOR PATHETIC SERVICE

This is by far the worst company i have dealt with you cannot make contact with them in case of an emergency as all their e-mails are 'No reply" my internet connection was not working from Wednesday till Friday morning [27.01.2023] My attempts to contact Mweb was fruitless as my cell number had changed and they were sending the PIn/OTP to the old cell number hence i could not access their portal or log a query.Their Helpline number is just the same .In last desperate attempt i sent a plea to:

to: "Nawhal Matthews (Mweb)" <***> date: Jan 26, 2023, 11:37 AM subject: Re: MWEB ***4 Good day Nawhal

PLEASE COULD YOU URGENTLY ASSIST I DO NOT HAVE INTERNET CONNECTION SINCE LAST NIGHT AT ............

I AM TRYING TO LOG ONTO THE APP BUT THE OTP OR PIN IS BEING SENT TO MY OLD NUMBER WHICH HAS CHANGED TO ........... HENCE I CANNOT CALL TECHNICAL SUPPORT.

PLEASE COULD YOU CHANGE DETAILS AND ASSIST PLEASE AS I OPERATE MY BUSINESS OF THIS FIBRE LINK AND CURRENTLY DESPERATE. PLEASE COULD YOU URGENTLY ASSIST.

To date i have received no response or able to contact Mweb...HOW DO I CHENGE MY CELL NUMBER.

This is pathetic service and rest assured i will be cancelling this contract if there is no response.YOUR PROCESS IS NOT USER FRIENDLY.