DR
Dan R
1 reviews | Active since Mar 2026
05 Sept 2026, 09:46
Poor Pathethic Service from MWEB (AGAIN )
This now 2nd time that (1) Call Centre does not answer for support ...waiting on average 15 to 20 mins (2) App online support PATHETIC...no response as well ...seems they using chatbot with no proper 100% human support
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 09:04Hello Dan,
We understand how frustrating it must be to struggle to get assistance through our support channels and feel unsupported when you're trying to resolve an issue. This is certainly not the experience we aim to provide when customers reach out for help. We're here to assist. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and determine the best way forward.
Your feedback regarding the call waiting times, chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need.
Kind regards,
The Mweb Team
We understand how frustrating it must be to struggle to get assistance through our support channels and feel unsupported when you're trying to resolve an issue. This is certainly not the experience we aim to provide when customers reach out for help. We're here to assist. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and determine the best way forward.
Your feedback regarding the call waiting times, chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 09:04
Official
Hello Dan,
We understand how frustrating it must be to struggle to get assistance through our support channels and feel unsupported when you're trying to resolve an issue. This is certainly not the experience we aim to provide when customers reach out for help. We're here to assist. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and determine the best way forward.
Your feedback regarding the call waiting times, chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need.
Kind regards,
The Mweb Team
We understand how frustrating it must be to struggle to get assistance through our support channels and feel unsupported when you're trying to resolve an issue. This is certainly not the experience we aim to provide when customers reach out for help. We're here to assist. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the assistance you require, along with the email address linked to your Mweb account. We'll gladly take a closer look and determine the best way forward.
Your feedback regarding the call waiting times, chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and ensuring our customers receive the support they need.
Kind regards,
The Mweb Team
Best regards,