Poor Network and Service

Hi Joan, we understand the frustration here, especially when the service started well but has now become unstable, and the billing no longer feels aligned with what was initially agreed. That combination of performance issues and unexpected charges can understandably lead to disappointment. To get this properly checked and resolved, we’ll need to review your account details and billing history so we can confirm exactly what has changed and why you’re experiencing the network issues. Please send us a private message with your account details and registered email address. Once received, we’ll investigate your line performance, review your current pricing structure, and ensure everything is in line with your package agreement. We’ll take it from there and work through this with you. Kind regards,
 The Mweb Team