Poor Mweb service!!

This is the 2nd time in a period of 6 months where we've been offline for over a week, after numerous calls to mweb technical team, all they tell you is that metrofibre is within their 5-7 day turnaround to attend to the problem, so in the mean time we must just "make alternative plans" to connect! What a load of *******, so we have to go and buy additional data continuously as hubby works from home and still pay mweb for NOT providing a service....no calls from metrofibre or sms to provide us with an update, very very poor service and we will not be renewing our contract with them