Poor mweb service

My fibre was installed 10days ago, yet I am still not active. I was told on several occasions during the application process that it will take 24-48hrs.

When I call in they keep on giving me different excuses as to why the line is not active. Currently they are saying the line is not ready for activation, but cannot explain why this is, or when it will be resolved.

Very rude call centre staff. Takes +-20min to speak to an agent, and then sometimes the call cuts without the matter being resolved.

Overall very poor service received thus far, and the contract hasn't officially started yet.