Poor Mweb Service

So I placed an order for a 10mbs fibre package(Openserve). I was contacted and asked if they can do the installation on 2018/03/23 which I agreed to. I arranged with someone to be there so that they can open my unit for the technicians. Openserve never showed up on 2018/03/23. The following Monday without organising with me the technicians jist showed up and I told them I am not currently at home but they can come back in the afternoon then I can be there. The technician dropped the call and never showed up again. So interestingly yesterday which was 2018/04/02 guys showed up with the delivery of the router. Once again i was surprised as I did not have any installation at my unit done yet and nobody asked me where the router needed to be delivered to. I contacted the Mweb sales department today which 2018/04/03 to query this and was explicitly told that the installation was completed and that it shows on Mweb's system it was competed. Now the router will be sent to me tomorrow and I am baffled as to how I will be able to connect my router to the fibre line if there is no cable inside my unit that was installed.

I am demanding that a senior manager gets in to contact with me otherwise I will cancel the deal.

After having great service the past year with my ADSL package I am very disappointed with the service that i am getting. Everybody is promising feedback and I don't ever get it