Poor Mweb Internet Customer Service
Mweb is one of the worst internet providers I have paid for. I paid an amount of R1 538.77 directly to Mweb on 22 December 2023. Yet they had a third party contact me via email to retrieve arrear funds. I also cannot access my internet service which I pay nearly R700 per month.
I have sent my issue to Mweb's customer service on 27 December and was told someone would contact me to assist with this. Up until today, no one has and I STILL cannot access the internet service I have paid for.
Mweb is EXTREMELY pricey and the quality of the connection has been bad overall so I am perplexed as to why you are they are further frustrating your current clients with such ongoing bad service.
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Replies (2)0
Replies (2)'s updateReviewer Update
04 Jan 2024, 17:09still waiting for Mweb to contact me after an sms told me to call ***. I called the number and was kept on hold for 30 minutes until the line was dropped. Your customer service is a disgrace and as a former journalist, I will be alerting my media contacts about my experience.
's update04 Jan 2024, 17:09
Reviewer Update
still waiting for Mweb to contact me after an sms told me to call ***. I called the number and was kept on hold for 30 minutes until the line was dropped. Your customer service is a disgrace and as a former journalist, I will be alerting my media contacts about my experience.
's updateReviewer Update
27 Jan 2024, 13:47 I have contacted Mweb on numerous occasions to restore my internet after I paid my outstanding amount. It has taken me nearly a month and this has not happened.
I then sent an email and a Facebook message to Mweb to cancel my account and clearly, it has not been done as now Lexmed is contacting me for an arrears amount. Not only this but Mweb NEVER answers customer query calls, and the emails are generic responses. Even on HelloPeter, my issues have been ignored by Mweb.
I have now reverted to contacting an editor at The Cape Times, Lisa Issacs, as I need this type of horrible service to be made public.
I then sent an email and a Facebook message to Mweb to cancel my account and clearly, it has not been done as now Lexmed is contacting me for an arrears amount. Not only this but Mweb NEVER answers customer query calls, and the emails are generic responses. Even on HelloPeter, my issues have been ignored by Mweb.
I have now reverted to contacting an editor at The Cape Times, Lisa Issacs, as I need this type of horrible service to be made public.
's update27 Jan 2024, 13:47
Reviewer Update
I have contacted Mweb on numerous occasions to restore my internet after I paid my outstanding amount. It has taken me nearly a month and this has not happened.
I then sent an email and a Facebook message to Mweb to cancel my account and clearly, it has not been done as now Lexmed is contacting me for an arrears amount. Not only this but Mweb NEVER answers customer query calls, and the emails are generic responses. Even on HelloPeter, my issues have been ignored by Mweb.
I have now reverted to contacting an editor at The Cape Times, Lisa Issacs, as I need this type of horrible service to be made public.
I then sent an email and a Facebook message to Mweb to cancel my account and clearly, it has not been done as now Lexmed is contacting me for an arrears amount. Not only this but Mweb NEVER answers customer query calls, and the emails are generic responses. Even on HelloPeter, my issues have been ignored by Mweb.
I have now reverted to contacting an editor at The Cape Times, Lisa Issacs, as I need this type of horrible service to be made public.