Poor Mweb client experience

I moved to another address. I sent my request through to Mweb to move my account on the 14 June. That same request was only logged by Mweb on the 21st June. I thought this was rather unfair as my waiting clock only started from the 21st factoring in the possible 2 week line install wait and the 5 day activation wait. I posted a query expressing my unhappiness with the delay being a fault on their end. I have yet to receive feedback on that query. I called in and spoke to an agent who told me the line just needs activation. I left the router on as requested. 5 days later I followed up again. This time another agent told me that the previous owners account at the new address will only be deactivated the 30 June meaning from the 01 July my account will be ready for activation. I called in this morning to the Mweb sales department to ensure that my account is queued for activation. I spent 18 minutes and 17 seconds waiting for someone to answer. Eventually I gave up of course. Added to that I'm waiting for the notification for the Mweb debit order.